Traveler health
We want to ensure that travelers are healthy before they take off on tour approximately 45 days before departure. At a minimum we require all travelers to either receive a negative COVID PCR test within 72 hours of your tour departure or to be fully vaccinated.
Travel preparation
All travelers will receive information about local COVID-19 guidelines and regulations expected to be in place during their tour approximately 45 days before departure. Travelers are expected to comply with safety measures outlined in our Safe Traveler Agreement 14 days prior to departure as well as all local guidelines and regulations. See the current version of the agreement here.
On-tour experience
Portions of your tour may be adjusted as we continuously work with our local partners such as tourist sites and restaurants to provide as safe an experience as possible. Examples may include avoiding crowded locations at peak times as well as itinerary alterations to follow local guidance and recommendations.
Hotels
We partner with hotels that practice enhanced cleaning measures such as frequent cleaning of common areas and thoroughly disinfecting guest rooms between customers.
Private motor coach
Your private coach will be thoroughly cleaned daily and high touch areas will be wiped down throughout the day. Our bus drivers will be trained in best practices to provide the safest possible environment.
Hand sanitizer & face masks
Hand sanitizer will be provided on the bus, but we recommend travelers bring their own personal hand sanitizer. We require all travelers to wear a mask on tour when required by local law, other relevant authorities, or at the direction of their Tour Director or EF staff. Currently travelers who have been vaccinated and/or recently recovered from COVID are not exempt from wearing masks.
Tour Director & local staff
All our local staff, including your expert Tour Director, will be ready to explain guidelines in the destinations you are traveling to. Your Tour Director and EF Global Emergency Support team are trained how to support travelers should you feel ill during your trip.
A worldwide presence
EF has the largest worldwide network of support teams and in-country experts to assist you in times of need with EF staff on the ground, 365 days a year, in over 50 countries. Our Safety & Incident Response team is available 24/7 and we have a resource network of industry experts, healthcare professionals, and government personnel who liaise with local embassies, government authorities, and health providers.
EF is following the protocols and recommendations established by the WTTC. These include health, hygiene and social distancing guidelines. We have strong, long-established relationships with some of the largest airline, hotel, and transportation companies. These partnerships, along with our leadership roles in major industry organizations, mean that we are actively shaping new worldwide cleanliness and safety standards.
EF COVID Care Promise
If your trip is postponed due to travel restrictions or COVID safety concerns, we’ll notify you approximately 45 days before departure. You can reschedule to a different trip or a later date for free, or receive a future travel voucher for 100% of the money you’ve paid.
If you are either diagnosed with COVID-19 while on tour or required to quarantine on account of COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense throughout the duration of any on-tour quarantine period:
- Lodging and meals
- EF representatives available to support the traveler and to coordinate with local authorities on their behalf where necessary
- Assistance connecting with local health care providers*
- Translation services
- Communication between the traveler and the traveler’s family back home
- EF arranged flights home, based on existing itinerary, for the traveler once cleared to return
- Voucher for missed time on tour
*Travelers are responsible for their own medical costs; we highly encourage travelers to confirm their current health insurance includes coverage while traveling domestically or internationally or purchase trip protection that includes medical coverage through EF or another provider.
Travel Insurance
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Covid-19 news
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Health restrictions
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Our payment plans are flexible, straight forward and convenient!
1. Pay your deposit
To secure your spot on the trip of your choice, simply pay your deposit to confirm your interest!
2. Flexible installments
Make payments according to your trip schedule. Pay your installments bi-weekly, monthly or at once. Be sure to keep up with your monthly deadlines.
3. Finish your payments
We don't charge any interest!
Finish paying off your trip before the final deadline and get ready for your incredible experience.
FAQs
Aside from a transaction fee charged to each payment on our site, there is no need to worry about additional fees! With our monthly payment plan, you’ll pay no extra fees and zero interest.
If you are having trouble keeping up with payments please send an email to our support team. If you miss one payment simply catch up within 14 days of the payment due date. However, if you miss two consecutive payments, you will receive a notice email, after which you may be withdrawn from the plan altogether.
To support travelers and provide more flexibility, you can transfer your trip balance up to 60 days before departure to another date or trip. Please contact our agents if you are cancelling after 60 days prior to your trip at info@luxetribes.com.
Yes! You can also choose to make payments bi-weekly or pay all at once.
We accept all major debit and credit cards as well as payments made via PayPal
Yes! We have group and referral discounts to make it even easier to afford your trip. Refer a friend and get $50 off of your trip with us!
For any additional questions regarding payments please contact info@luxetribes.com
AMENDMENTS & CANCELLATION
You can cancel or amend your trip up to 60 days prior to trip departure. Any differences in trip costs between your original and new booking will still be applicable.
All trips cancelled less than 60 days before the confirmed departure dates are subject to our cancellation policy.
Kindly note we do not offer any cash refunds for trips cancelled , however, if you do cancel 60 days before your trip we offer a transfer of your balance towards a new experience or destination. If you have booked a private experience this may be subject to fees if your accommodation and activities have been booked and are non-refundable from our partners
All deposits and payments are non-refundable however your payments are protected when cancelling – you can always hold your payments as a credit or transfer to a future trip of your choice when making a cancellation.
Payments made after your deposit:
Cancellations within 30-60 days of your departure date are subject to a 50% cancellation fee of the total amount paid after the deposit. The remaining 50% balance will be applied as a credit towards a future trip.
Cancellations made within 30 days of the scheduled departure date or less are subject to a 100% charge of the total amount paid after the deposit.